Practices that put the journey of their patients first, outperform those that don’t. Patient experience consultants will help you accurately monitor and refine your patient’s journey to maximise the effectiveness of every stage.
Patient experience consultants
Brendan is an operational executive and management consultant with over 20 years’ experience in consumer businesses. Having run small and large businesses, he knows the positive impact that improving the experience for patients can have on the growth, financial performance and brand of a practice.
He is applying a philosophy and toolsets used in consumer-oriented businesses to measure, monitor and continuously improve patients’ experiences with individual clinicians and practices as a whole, with the aim of improving the financial and operational performance of individuals and the practices in which they work.